Locally Bypassing Yottaa's Servers for Troubleshooting

Connectivity issues are usually related to your origin server. It is unlikely that connectivity issues are Yottaa-related. However, if you want to double check that the issue is not related to Yottaa's servers, you can locally bypass Yottaa's servers by changing your host file. To do this, you need your origin server's IP address.

To find your origin server's IP address: 

  1. In your browser, navigate to https://apps.yottaa.com.
  2. Navigate to Site Settings > Domain & Origin Server.

  3. In Origin Server Settings, under Origin, copy the CNAME.

  4. Do one of the following: 

    • If you are using a Mac, in the Terminal application, type dig <CNAME>.

      The IP address appears in the terminal window.

    • If you are using a PC, in your browser, navigate to https://toolbox.googleapps.com/apps/dig/ and enter your CNAME.

      The IP address appears.

 

To change your hosts file to bypass Yottaa's servers on a Mac: 

  1. In the Terminal application, type sudo vi /etc/hosts and press Enter.

  2. When prompted, enter your system password.

    The hosts file opens in Terminal.

  3. Press i to enter insert mode.

  4. Type your origin server's IP address and your site's domain name in the following format: <IP address> <domain name>.

  5. Press ESC to exit insert mode.

  6. Type :wq and press Enter.

    The hosts file saves and closes.

  7. To confirm the change, in Terminal type cat /etc/hosts and to view the hosts file and check for the IP address and domain name you added.

  8. To check for connectivity issues, load your website in the browser.

    • If the error occurs, it is not a Yottaa error.
    • If the error does not occur, contact your Yottaa support representative.
  9. When you have finished troubleshooting, delete the entry from the hosts file: 
    1. In Terminal, type sudo vi /etc/hosts and press Enter.
    2. Navigate to the line with your origin server's IP address and your site's domain name.
    3. Type dd to delete the line.
    4. Type :wq and press Enter.
You need administrator privileges to change your host file.

To change your hosts file to bypass Yottaa's servers on a PC: 

  1. In the Windows Start menu, search for the Notepad application or another text editing tool.

  2. Right-click the application icon and click Run as Administrator.

  3. In your editing tool, click File > Open and navigate to the file location C:/windows/system32/drivers/etc.

  4. In the drop-down menu next to the File Name box, select All Files.

    Files appear.

  5. Select the hosts file and click Open.

  6. In the hosts file, type your origin server's IP address and your site's domain name in the following format: <IP address> <domain name>.

  7. Click Save.

  8. To check for connectivity issues, load your website in the browser.

    • If the error occurs, it is not a Yottaa error.
    • If the error does not occur, contact your Yottaa support representative.
  9. When you have finished troubleshooting, delete the entry from the hosts file and click Save.